Frequently Asked Questions
Everything you need to know about your JRL beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its journey to your doorstep.
Do you offer international shipping?
Yes, JRL ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Are JRL products cruelty-free?
Absolutely. We are committed to ethical beauty standards. None of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.
How can I contact customer support?
Our beauty experts are here to help. You can reach us via the contact form on our website or by emailing [email protected].